When should the statement of written charges be given in relation to the arrangements?

The statement of written charges should be provided before any merchandise or services are offered to the consumer. This requirement is established to ensure transparency and protect the rights of the consumer. By presenting the charges upfront, funeral service providers facilitate informed decision-making, allowing the family to understand the costs involved before committing to any arrangements.

This practice also aligns with regulatory expectations, which emphasize the importance of clear communication regarding costs as a means of consumer protection. It helps establish trust and provides families with the ability to evaluate options based on their financial situation and needs.

Providing charges after the arrangements are completed, simultaneously with services, or only if requested would not serve the same purpose of clarity and informed consent, as these approaches may lead to misunderstandings or dissatisfaction regarding pricing and services rendered. Such timing could also violate legal requirements aimed at safeguarding consumer interests in the funeral service industry.